Support

Order & Pre-order
Payment
Shipping & Tracking
Return
Promotions
Membership
Warranty & Repair

Order & Pre-order



Can I change my order or pre-order?

Unfortunately, it is not possible to change/add/remove an item or change the delivery address of the order once it has been placed.

If the order has not yet been processed in logistics, it is possible to cancel the entire order and reorder with the correct items or address.

Can I cancel my order or pre-order?

The cancellation is only possible. We offer a 100% refund in the form of a store credit. If the refund is requested via the original payment method, a processing fee of 10% will be applied.

What happens if your order has been canceled by us?

If your item/order has been canceled by us, you will be notified promptly. Common reasons for cancellation include stock unavailability, payment issues, or logistical constraints. Any payment made will be promptly refunded to your original payment method.

Do I have to pay full amount for pre-order ?

You have the option to either pay a down payment or the full amount for the pre-order. If you choose to make a down payment, the remaining amount must be paid before shipping.

How is pre-order managed?

Pre-orders are managed by shipping the product in the order in which they were placed, following the chronological sequence. However, if you are a Member [PLUS], your pre-order automatically receives priority.

How is the order data used?

For information on the use of your data, please refer to our Privacy Policy.

Payment



How payments are secured?

Payment are operate by Stripe.
Stripe is a popular payment processing platform that prioritizes security to protect both merchants and customers during transactions.

What are payment options available?

You can pay for your order using debit and credit cards (like Visa, Mastercard, and Maestro), Bancontact, iDeal, Apple Pay, Google Pay, SEPA or Bank transfer; please note that this last payment method may result in a longer processing time.

We also offer payment in instalments (up to 3 monthly instalments) with Alma

Can I pay in instalments?

Yes, thanks to our partner Alma, you can finance your order up to 3 monthly installments for a total amount of 3000€. You just have to choose Alma payment method during checkout.
And we’re working hard to offer more solutions in the coming months.

How can I have my invoice?

We will send the invoice with all necessary details by e-mail with the shipping confirmation.

Can I buy an item excluding VAT?

All prices are displayed with and without VAT on product page. Payment excluding VAT is available for all companies within the EU with a valid VAT number. The valid VAT number must be added during the checkout process in the designated box.

The VAT discount will be automatically applied immediately.

Shipping & Tracking



Which countries do you ship to?

Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden.

If your country is not listed above, please contact us. We’ll see what we can do.

What are the shipping costs?

A delivery charge will be applied to orders below this purchase value.
The shipping cost varies based on the country of dispatch and the amount of the ordered product.

Country DPD – Standard Free Delivery Pickup
Belgium 8,00€ Min. 150€ Free
Nearby countries Netherlands, France, Luxembourg 11,00€ Min. 150€ Free
Europe – Zone 1 Austria, Denmark, Germany, Italy, Poland 16,00€ Min. 300€ Free
Europe – Zone 2 Finland, Sweden, Spain, Portugal 20,00€ Min. 300€ Free
Europe – Zone 3 Croatia, Hungary, Slovakia 25,00€ Min. 300€ Free
Europe – Zone 4 Bulgaria, Estonia, Greece, Latvia, Lithuania, Romania 30,00€ Min. 300€ Free
Do you offer free delivery?

Yes we offer free delivery for Belgium and nearby countries (Netherlands, France, Germany, Luxembourg) for all order above 150€.
For other countries, for all order above 300€.

Clients who subscribed to Member [PLUS] always have Free Delivery

How can I track the shipping of my order?

You will receive a tracking link in the Shipping Confirmation email when your order is shipped out.
If the tracking information has just been received, it may take a few hours to become active.

What is the shipping lead time?

Under normal circumstances, orders are usually shipped the next working days (Monday to Friday). The shipping lead time for each product is specified on the product page, and the indicated time may vary both positively and negatively.

What is the delivery lead time?

Depending on the country of delivery, the delivery time is usually 3 to 5 working days. You will receive a shipping confirmation with a tracking number as soon as we have forwarded the order to our logistics partner.

Our logistic partners are DHL & DPD

Can the delivery address be different from the billing address?

The delivery address can be different from the billing address.

On the payment page, in the section “Billing address”, please check the box “Use a different billing address” to enter the billing address of your choice.

Return



Which product can I return?

Products can be returned within 15 days if they meet the following conditions: the product was not specially ordered for you, it shows no physical damages or signs of use, for example, cameras without any clicks, in its original packaging.

To be eligible for a return, the item must be in its original condition and packaging with all accessories. The return period is 15 days from the date of order receipt.

What is the returns process?

To return an item, please contact us directly via email. Shipping costs are the responsibility of the buyer. Ensure to package the item securely for return shipping, as we can only refund the purchase price for unworn products in their original packaging.

Please note that we are not responsible for your selection of carrier, and no refunds will be processed until the parcel is received and verified.

When do I get my refund?

Refunds are made after receipt and verification of the returned goods. Refunds will be made in the form of a credit note for the amount of the purchase. Refunds do not include delivery charges.

Can I exchange an item?

If you wish to exchange an item for another colour or size, a direct exchange is unfortunately not possible. In this case, please return the item and place a new order.

Promotions



What are the different types of promotions?

Different types of promotions include direct discounts, coupons and cashback offers.

The discount is applied instantly, and customers pay the reduced amount. Coupon code must be manually applied to take advantage of the promotion. Cashback is a promotion in which a portion of the purchase is refunded by the manufacturer after the transaction.

How do I apply a coupon code?

On the check-out page, enter the coupon code in the field indicated. Click “Apply” to redeem the coupon.

How can I claim my cashback?

The cashback amount that will be refunded to you is showed on the product page during your purchase. The discount is not applied directly by 50.8 Shop. You pay the full price, and then, within the specified period, you need to fill out a cashback request form directly on the manufacturer’s website.

Membership



What is 50.8 Membership?

By becoming a 50.8 member, you’ll enjoy rewards, special discounts and a personalised shopping experience. If you want to go even further, become a [PLUS] Member, which will give you even more exclusive benefits like priority on waiting lists and discounts on 50.8 Rentals.

Get more details about membership

How do I earn points to enjoy rewards?

Every time you shop at 50.8 Shop with your member account, you’ll earn 1 point for 1€ spend. For every 100 points you earn, you get 1€ discount to apply to your next shopping cart. Just buy, earn and get discounts!

What are the advantages of being a member or [PLUS]?

As a member, you’ll enjoy exclusives advantages from special offers and loyalty rewards to access to events. Receive even more by subscribing to Member [PLUS]: enjoy priority access to back-in-stock and new product releases, exclusive discounts on 50.8 Rentals, free express delivery, and much more.

Check all the details of membership and Member [PLUS] on the membership page.

Can I cancel my [PLUS] membership?

When you subscribe to Member [PLUS], you are signing up for 1 year (365 days). At the end of this year, you can choose to renew your subscription by renewing the payment or stop it.

Warranty & Repair



What is the warranty period?

Each product is subject to the warranty imposed by the manufacturer. In the case of repairable damages, you can send your product back to the manufacturer for repair according to the manufacturer’s conditions. Please contact us for more information.

If my warranty has expired, can I still request a repair?

The repair or replacement of certain parts of the product is available for specific brands and products (cameras, lenses, flash, etc.), whether the product is still under warranty or not. We collaborate with experienced repair professionals in Belgium and the Netherlands. Please contact us directly so that we can discuss repair possibilities.

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